SHIPPING:

Delivery available across Australia, with a variety of couriers to choose from. We offer special delivery options for both local and extended local areas.

For our local area (Illawarra & Wollongong) Shipping has a flat fee of $20 for orders under $99.99 and orders that are over $100 the shipping fee is waived.

For our Extended local area (Southern Highlands, Southern Sydney and the South Coast) shipping has a flat fee of $30 for orders under $149.99 and orders that are over $150 shipping fee is waived.

See below map for more information. Bright Green is Local and the Light Green is the Extended local area.

ESTIMATED DELIVERY:

Estimated dispatch within 24-48 business hours and Estimated Delivery 2 - 8 business days.

Some items such as machinery do take additional days for setup which will be communicated.

RETURNS:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at [email protected].

**Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGE:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

STOCK AVAILABILITY:

While Rapid Supplies makes every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock.

If an item you order is out of stock we will contact you as soon as possible and based on your preference, either cancel and refund that particular item or issue a store credit.